Carpet & Upholstery Water Restoration Linen Service Mat Service
Contact Water Restoration

Frequently Asked Questions
Cleaning Related:

1. What is the best method for carpet cleaning?
The method recommended by most carpet manufacturers is called "hot water extraction." However, different cleaning methods are only as good as the technician operating it. Technicians who are certified through organizations like the "Institute of Inspection, Cleaning and Restoration Certification" (IICRC), have, in effect, earned a degree in carpet cleaning, and furthermore, agree to operate an ethical business promoting customer satisfaction. A technician cannot buy this certification. This certification may only be earned through study, experience and the successful completion of a formal, written examination.

2. What process do you use to clean carpets?
Most carpet cleaning we do utilizes the "hot water extraction" process also known as "steam cleaning." This is the method recommended by most carpet manufacturers.

3. Will my carpets get soiled faster after cleaning?
No. Unlike older cleaning methods that would leave a sticky residue in your carpet, today's powerful truck mounted cleaning methods leave very little to no chemical residue in the pile.

4. How long will it take my carpets to dry?
Many factors including outdoor weather conditions, degree of soiling, carpet protectant, etc. can affect the actual drying time of your carpet. Under normal conditions you can expect the carpet to dry within 4 to 6 hours. It's best to keep foot traffic to a minimum until carpets are completely dry. Carpets are more prone to soiling when the fibers are damp. If you must walk on damp carpet, it is best to wear a pair of clean, rubber-soled shoes.

5. Should I wait as long as possible before having my carpets cleaned?
No. In fact, many of the carpet manufacturers recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet fibers. This will cause it to have a dull appearance faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps-by itself, it's simply not enough. Then, the longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out.


Health Related:

6. Will the chemical used to clean harm my children or pets?
The chemicals used to clean normal soiled carpets are not as strong as a lot of chemicals you may have in your home already.

7. Should I be concerned about dust mites in my carpets?
Most mite allergen is found in bedding and upholstery. People are usually exposed to mite allergen while sleeping or during direct surface contact with the allergen itself. Regular vacuuming will help minimize the mite population in your carpet.

8. When is the best time of year for carpet cleaning?
Late Fall is actually the preferred time to have carpets cleaned for a couple of reasons. People spend more time indoors during the winter months and having your carpets cleaned can help improve the indoor environment. Also, drying time can be reduced because of lower humidity due to indoor heating systems.



9. What do I need to do to prepare for the carpet cleaning?
A thorough vacuuming is highly recommended. Our technicians will move and replace most furniture; however, it is best to remove small items and breakables from the area that is to be cleaned.

10. How often should I have my carpets cleaned?
This will depend on many factors, such as your family size, your family activities, your pets living in the house and your locality. As a general rule, the average family (husband, wife, 2.2 children, pet) may need their carpets cleaned once per year.


31 Commerce Drive | (301)334-9275 or 1-800-355-8929
Oakland, MD 21550 | Fax: (301)334-6410